Innovation Brief: Insights from Model Providers in Cote d'Ivoire to Strengthen Voluntary Family Planning Service Delivery

Source
Population Services International

“Model providers” are health workers who deliver high quality services, such as voluntary family planning (FP), despite societal and systemic obstacles. Such high-performing service providers can be identified through supervisor evaluation and confirmed through an assessment of client experience (e.g., mystery client surveys).

The insights and examples of model providers can be used to support and improve provider performance across the workforce, ultimately increasing access to voluntary FP. The aim of this brief is to describe the characteristics of model providers and how they respond to the barriers they face, as identified in the Transform/PHARE Côte d’Ivoire study.

The brief includes recommendations to foster high performance across the FP workforce.