Documentation

Le présent plan de communication pour la période 2018 -2022 a été élaboré dans le respect de la vision, du but, des objectifs ainsi que des résultats définis dans le PSN 2018- 2022 et sur la base des leçons apprises de la mise en œuvre du plan de communication 2015 - 2017, du PSN 2013-2017, des résultats de l’enquête CAP 2018.

This report provides a broad overview and assessment of how interactive voice response (IVR) systems are being implemented in international development work with an emphasis on the particular role IVR can play in peacebuilding work in post-conflict contexts. In order to narrow the scope of research, this study focuses primarily on the usage of IVR in conjunction with radio for development projects in different crisis and post-crisis zones in Africa and India, as operationalized within the larger international development contexts. 

The USAD-funded CapacityPlus project, led by IntraHealth International, developed, deployed, and assessed an innovative mLearning system that used a combination of IVR and SMS text messaging to deliver refresher training to family planning providers in Senegal, focusing on management of contraceptive side effects and counseling to dispel misconceptions. 

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