Why is IVR Important?
Source
SangomaThis guide is aimed at businesses which use IVR for sales, but can easily be adapted and used for social and behavior change projects. It provides an overview of how interactive voice response (IVR) works, why it is used, and its advantages and disadvantages.
Included is information about:
1. Five common mistakes that could drive the "customer" away
2. Fifteen hints for improving IVR
3. How IVR works
- Creating Mobile Health Solutions for Behaviour Change: A Study of Eight Services in the mNutrition Initiative Portfolio
- mHealth Mobile Messaging Toolkit: Considerations When Selecting a Mobile Messaging Platform Vendor
- Rapid Pro Essentials Online Course
- The mHealth Planning Guide: Key Considerations for Integrating Mobile Technology into Health Programs
- Promoting Quality Malaria Medicines Through SBCC: An Implementation Kit
- Interactive Voice Response and Radio for Peacebuilding: A Macro View of the Literature and Experiences from the Field
- SBCC for Malaria in Pregnancy: Strategy Development Guidance
- Social and Behavior Change Communication for Malaria
- My Voice Service Improvement Platform
- A Field Guide to Designing a Health Communication Strategy
- Use of an Interactive Voice Response System to Deliver Refresher Training in Senegal: Findings from Pilot Implementation and Assessment
- Project m-Maitri: Interactive Voice Response (IVR) for Parent-to-Child Transmission
- Messages for Interactive Voice Response, Nigeria
- The Use of IVR to Support Monitoring and Evaluation of Media Interventions: A Case Study of the VOTO System in Rwanda
- How Digital Health Platforms Connect Women to Maternal Health Services
Last Updated
December 22, 2019
