Behavioral Design for COVID-19 Response

Date of Publication
2020

This brief offers examples which demonstrate the emerging need for expertise in designing government services for chronic scarcity as society adapts to a new way of life in light of COVID-19.

Government agencies serving their residents during the COVID-19 pandemic have a number of tools at their disposal: public funding, talented and committed staff, connections to goods and services from local organizations, and valuable know-how. This brief offers three recommendations to deal with the situation.