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This report provides a broad overview and assessment of how interactive voice response (IVR) systems are being implemented in international development work with an emphasis on the particular role IVR can play in peacebuilding work in post-conflict contexts. In order to narrow the scope of research, this study focuses primarily on the usage of IVR in conjunction with radio for development projects in different crisis and post-crisis zones in Africa and India, as operationalized within the larger international development contexts. 

This toolkit provides information about currently available mobile messaging technology solutions, as well as things to consider when selecting a vendor and deploying a mobile health, or mHealth, campaign. It is meant to be used with other resources on project design, content development, and behavioral change communications, including Planning an Information Systems Project: A Toolkit for Public Health Managers.

This guide is aimed at businesses which use IVR for sales, but can easily be adapted and used for social and behavior change projects. It provides an overview of how interactive voice response (IVR) works, why it is used, and its advantages and disadvantages.

Included is information about:

This article provides basic information about how to conduct a focus group.

The steps described are:

  • Preparing for a Focus Group
  • Conducting a Focus Group
  • Note Taking Hints for Observers
  • Analysis
  • The Take Away

This is an article accompanied by an infographic for understanding and influencing the range of factors that can influence behaviors and practices. The infographic is based on learning from practical social norm influencing workshops with young people designing campaigns to end sexist violence in LAC, and from an Oxfam discussion paper. Here the authors apply the diagram to a practical example of handwashing.

The theory of change (TOC) is often used as the development hypothesis for projects. It requires an in-depth causal analysis of issues rooted in evidence. Developing and using a TOC builds common understanding among stakeholders around the actions needed to achieve desired changes.

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