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"This paper describes the characteristics of an infodemic, which combines an inordinately high volume of information (leading to problems relating to locating the information, storage capacity, ensuring quality, visibility and validity) and rapid output (making it hard to assess its value, manage the gatekeeping process, apply results, track its history, and leading to a waste of effort).

This kit offers step-by-step guidance and templates to planning, choosing, setting up and managing a feedback and complaints system.

This document offers tools to help the media play their role in the COVID-19 pandemic response through accurate, ethical and responsible reporting. It also proposes ways to approach coverage and encourages journalists to provide advice and solutions that can help reduce health risks and save people's lives.

"Since July 2020, Internews’ Rooted in Trust project has collected close to 20,000 rumours from seven project countries: Afghanistan, Lebanon, Philippines, Colombia, Central African Republic, Mali, and Sudan. We work in 12 local languages and collect data across seven major social media platforms and a wide range of feedback collection channels, including door-to-door surveys, informal meetings, assessments, community meetings, listening groups, SMS, and radio call-in shows."

"Following the first global infodemiology conference held in July 2020, WHO and partners coordinated a joint call for papers  with five academic journals representing different scientific fields, all related to components of the science behind managing infodemics. [Early in 2021] the first of these academic journals published its special infodemic feature. The research findings contribute to filling the knowledge gap identified through the WHO public health research agenda for managing infodemics released [in February 2021]."

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