"Social listening is the monitoring of a brand's social media channels for any customer feedback and direct mentions of the brand or discussions regarding specific keywords, topics, competitors, or industries, followed by an analysis to gain insights and act on those opportunities."
Social media analytics is data offered by most social media sites that provides insight into what people are responding to and engaging with on social channels.
This is a handbook designed to help the media to support and communicate with their audiences about the COVID-19 pandemic. It is available in English, Ukrainian and Romanian.
"This paper describes the characteristics of an infodemic, which combines an inordinately high volume of information (leading to problems relating to locating the information, storage capacity, ensuring quality, visibility and validity) and rapid output (making it hard to assess its value, manage the gatekeeping process, apply results, track its history, and leading to a waste of effort).
"Since July 2020, Internews’ Rooted in Trust project has collected close to 20,000 rumours from seven project countries: Afghanistan, Lebanon, Philippines, Colombia, Central African Republic, Mali, and Sudan. We work in 12 local languages and collect data across seven major social media platforms and a wide range of feedback collection channels, including door-to-door surveys, informal meetings, assessments, community meetings, listening groups, SMS, and radio call-in shows."
"Health misinformation is not a peculiarity of the 2020s. From rumours in Nigeria in the early 2000s that polio vaccinations were a conspiracy, to allegations that the 2015 Zika crisis in the Americas and Asia-Pacific was man made, there is a long history of health misinformation. This briefing reviews some of the key episodes and possible solutions.
"Following the first global infodemiology conference held in July 2020, WHO and partners coordinated a joint call for papers with five academic journals representing different scientific fields, all related to components of the science behind managing infodemics. [Early in 2021] the first of these academic journals published its special infodemic feature. The research findings contribute to filling the knowledge gap identified through the WHO public health research agenda for managing infodemics released [in February 2021]."
Internews developed rumor tracking methodology in 2014 in Liberia during the Ebola outbreak. Since that time their teams have used rumor tracking in order to deal with misinformation during various crises, benefiting thousands of people.
"This document is written for humanitarian or public health organizations as well as national governments seeking to document rumors in a systematic and dynamic fashion."
"The internet has become a popular resource to learn about health and to investigate one's own health condition. However, given the large amount of inaccurate information online, people can easily become misinformed. Individuals have always obtained information from outside the formal health care system, so how has the internet changed people's engagement with health information?